Returns & Refunds Policy

We want you to be happy with your purchase. If you change your mind, most products can be returned within 14 days of purchase, provided they meet the following criteria:

• Condition: Items must be sealed, unused, and in perfectly saleable condition.

• Completeness: Must include all original accessories and packaging.

Non-Returnable Items

The following products are excluded from our 14-day return/refund policy:

1. Customized Gaming Desktops: These cannot be returned as components are opened and modified for assembly.

2. Virtual Products: Items like iTunes or PlayStation Digital Cards are sent via automated email and are non-refundable once delivered.

The Refund Process

• Processing Time: Once a refund is approved, we process it immediately. However, please allow 1 to 2 weeks for the funds to appear in your account due to internal bank procedures.

• Delivery Charges: Please note that delivery charges are non-refundable if the order is cancelled after it has been dispatched from our warehouse.

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Cancellations

• Before Shipping: You can cancel most orders through your “Order History” on our website (excludes Customized Gaming Desktops and Virtual Cards).

• After Shipping: Once an order has shipped, the “Cancel” option will be disabled. You must contact Customer Support to facilitate the return/cancellation process.

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Warranty & Damaged Goods

Manufacturer Warranty

Next International strictly adheres to manufacturer warranty policies.

• Faulty Items: Claims for non-working products will be handled according to the manufacturer’s specific terms.

• Direct Claims: If you prefer to deal with the manufacturer’s approved service center directly, our team will provide the necessary guidance and contact details.